Terms and conditions

Registration. Knowen provides “Knowen AI,” an enterprise-grade private AI platform designed to securely index corporate communication channels and file storage platforms to perform context-aware semantic search, text generation, and automated compliance anomaly detection. All platform users must comply with these Terms.

Access. Users may access and utilize the cloud or self-hosted enterprise Services strictly for business operations in accordance with these Terms.

Software. Knowen may make applications, API connectors, integrations, or browser-based software tools available as part of the Services. Subject to these Terms, Knowen grants a limited, non-exclusive, non-transferable, non-sublicensable license to utilize the Software solely to interface with the platform services. Open-source components remain governed by their respective public licensing terms.

Restrictions. Users will ensure they do not: (a) reproduce, modify, adapt, or create derivative works of the Services; (b) distribute, sell, or sublicense the platform to unmanaged third parties; (c) disrupt or circumvent security controls; (d) reverse engineer or attempt to derive underlying model mechanics or source code; (e) remove proprietary notices; (f) harass or cause distress to individuals; (g) misrepresent corporate affiliations; (h) transmit malicious code; (i) use the Services to construct competitive platforms; or (j) misuse the tool in violation of applicable laws.

User Data. Users are solely responsible for ensuring that all connected corporate knowledge vaults, information, and communication channels comply with these Terms and applicable regulatory frameworks.

Third-Party Apps. Integrations with enterprise providers (e.g., Google Workspace, Microsoft SharePoint, Slack) are subject to their respective terms. Knowen does not warrant third-party application behaviors, and enterprise users authorize necessary secure data transfers to facilitate workspace parsing.

Processing of User Data. Knowen processes User Data strictly to operate, protect, and optimize the context-aware platform utilities in alignment with our Privacy Policy, user configuration inputs, and legal compliance workflows.

Security. Knowen maintains a verifiable, industry-standard information security program. Users remain responsible for secure workspace credential administration, access token hygiene, and user account management.

Subcontractors. Subcontractors handling corporate communication or file vectors are legally bound to confidentiality obligations matching or exceeding the standard defined in these Terms.

Use. Receiving parties will handle proprietary corporate data and intellectual secrets with reasonable professional care, utilizing confidential material strictly to fulfill obligations under these agreement terms.

Nondisclosure. Confidential knowledge vault indices will not be disclosed to third parties, except to authorized employees, internal consultants, or verified green cloud infrastructure subcontractors needing access under strict nondisclosure terms.

Required Disclosure. Parties may disclose confidential material if compelled by valid legal or judicial authority, provided advanced written notice is delivered to the disclosing party to permit protective legal contestation.

Ownership. Enterprise users retain exclusive ownership over all corporate knowledge sources, messages, files, and ingested historical parameters. Knowen retains exclusive ownership over its software models, vector engines, system algorithms, and platform architecture.

License. Users grant Knowen a limited, non-exclusive license to securely parse, vectorize, and create embedding mathematical records of enterprise files solely to execute the search, summary, and generation services.

Feedback. Any user recommendations or feature feedback may be utilized by Knowen without structural restriction or financial obligation.

Term. These terms remain active throughout the duration of an authorized subscription period or software evaluation trial.

Termination for Convenience. Users may terminate agreements at any time by ceasing platform use, closing corporate database access tokens, and terminating the primary enterprise billing account.

Termination for Breach. Either party may terminate access for unresolved material breaches following 30 days’ formal written notice.

Effect of Termination. Upon formal termination, Knowen will delete or permanently anonymize all indexed enterprise communication or storage data files within a commercially reasonable period, matching our strict 30-day deletion commitment.

Suspension. Platform access may be temporarily suspended to prevent severe security failures, mitigate model exploitation risks, or fulfill immediate regulatory demands.

Survival. Sections regarding confidentiality, intellectual ownership limits, structural indemnification, and liability limitations survive normal termination.

Limited Warranty. The AI services will perform materially in accordance with formal operational documentation provided by Knowen.

Disclaimer. Except as explicitly outlined, software systems are delivered “as is.” Knowen makes no explicit promises regarding absolute server runtime or vector computation speeds. We do not assume responsibility for unverified third-party content ingested into corporate data vaults.

Beta and Demo Services. Early-access alpha, evaluation environments, or demo tiers are provided solely for conceptual verification without support structure warranties. Total structural liability for trial modules is strictly capped at fifty euros (€50).

Indemnification by Knowen. Knowen will defend enterprise users against third-party claims alleging that our core vector search software architecture infringes valid intellectual property rights, provided the issue does not arise from unmanaged user data structures or modified API integrations.

Indemnification by User. Users will indemnify Knowen against external legal claims arising from illegal, copyrighted, or unauthorized data assets fed into the platform's workspace pipelines.

Indirect Damages. Neither party will assume contractual liability for lost financial profits, indirect operational business disruptions, or secondary data losses arising under these terms.

Total Liability. Total financial liability under these platform terms is strictly capped at the greater of fifty euros (€50) or the exact cumulative amounts paid by the client user to Knowen during the twelve (12) months immediately preceding the liability claim event.

Jurisdiction and Venue. All claims and regulatory legal disputes connected to these platform terms will be brought exclusively before the competent courts of Amsterdam, The Netherlands, with both parties consenting to local personal jurisdiction.

Informal Resolution. Parties agree to pursue structured informal settlement negotiations for a minimum window of 30 days prior to initiating formal litigation procedures.

Arbitration option. If alternative dispute resolution is pursued by mutual written consent, it will be administered under the rules of the Netherlands Arbitration Institute (NAI), conducted in the Dutch or English language, and held within Amsterdam, The Netherlands.

No Class Actions. Legal claims must be processed strictly on an individual corporate basis, and both parties explicitly waive rights to pursue consolidated class-action lawsuits or collective litigation frameworks.

Entire Agreement. These terms replace all previous promotional discussions and constitute the final complete legal contract between the parties.

Modifications. Knowen reserves the right to modify these regulatory terms by publishing updates on its web domain, delivering 30 days' advanced notice for any updates that materially impact enterprise client obligations.

Publicity. Knowen may utilize a client’s brand name or logo for marketing showcase purposes only after securing explicit, revocable written consent from the client.

Notices. Legal correspondence must be routed to hello+privacy@knowen.ai or delivered via verified corporate courier networks.

Governing Law. These terms and any associated operational data governance questions are interpreted exclusively under the laws of The Netherlands.

“Beta/Demo Service” means early access trials, proof-of-concept setups, or specialized model instances identified as experimental, preview, or demo modules.

“Confidential Information” means all private data structures, proprietary search weights, account keys, internal documentation, and organizational context files shared during platform use.

“User” means the specific business entity, legal partnership, or commercial institution agreeing to these operational terms.

“User Data” means any files, text data, transcripts, metadata, or communication parameters extracted from integrated enterprise channels (such as Slack messages, Gmail correspondence, Google Drive resources, and SharePoint databases) authorized by the user for private AI processing.

“Documentation” means the technical product guides, implementation parameters, or security policies provided by Knowen.

“Services” means Knowen's private corporate AI infrastructure, semantic search algorithms, automated policy and regulatory anomaly detection utilities, API connection blocks, and web portals.

“Software” means any applications, scripts, browser-based applications, or connector frameworks distributed by Knowen to facilitate knowledge extraction.